We offer a large selection of customer service content that can provide
your staff with the knowledge and skills they need to deliver good customer service.
Customer service training
No matter what industry you’re in, customer service should never be overlooked. People don’t always remember what they have bought from a company or what service they’ve used – but they will always remember their experience and how it made them feel.
If your customer service made them feel valued and helped them make an important decision, they’re much more likely to use your business again. Customer service cements trust and loyalty between you and the customer and this naturally leads to repeat business with your company in the future.
Taking an online course in customer service isn’t just beneficial for employees working in a customer-facing role – we all deal with customers daily, whether they’re external or internal to the business.
Empower your employees with the right customer service training solution, to achieve the best results for your business.
Online customer service courses
While you may be eager to make sure your business is compliant with state laws and industry regulations, you might still be unsure about exactly how to get started. You understand compliance is important, and essential for the security and reputation of your business, but how do you begin improving compliance within your own organisation?
These days, with so many resources available to us, there’s no reason for any business to be non-compliant. Online training courses are available for all areas of compliance, making training super easy, convenient and effective for employees. Whether it’s workplace health and safety, first-aid or specific local regulations, online training will ensure your staff are always up-to-date with current regulations.
Investing time and money into your compliance program to teach staff about company regulations and standards will ensure your organisation stays up-to-date, relevant and on top of compliance issues, while also minimising the risk of legal problems.
Having a good compliance training program in place also sends a message to staff that you expect a workplace culture that is safe, fair and equitable.
In Premium, you’ll find a huge range of online training materials covering all aspects of compliance – from employee health and safety, to workplace harassment and discrimination, as well as social media usage and data security.
We partner with the best training providers across the world, to bring you online training courses that are interactive, engaging and able to meet the unique learning needs of your employees. Many of the online courses within Premium contain animated videos and quizzes, that help to make the subject of compliance more accessible and interesting for staff.
Premium also makes compliance tracking and reporting more straightforward for managers and HR teams, giving you the ability to quickly and easily track employee progress and make sure all staff have successfully completed their compliance training.
Features to help you learn
We are here to help simplify the way that you learn
Full access to thousands of courses
Save time, upskill teams and reduce risk with instant access to thousands of off-the-shelf training courses for your teams.
Comprehensive professional development
Access comprehensive professional development covering areas of leadership, HR, communications, customer service, IT training and sales skills.
Build your own courses
Our easy-to-use course creation tools make compiling your own custom training content quick and easy for all users.
Off-the-shelf compliance training
Reduce risk with up-to-date compliance training courses developed and delivered by compliance training experts.
Track training on key areas such as compliance, onboarding and professional development with a range of highly configurable reports.
Get the help that you need when you need it with our friendly customer support team available via our live help service.
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