Description

The proper business etiquette is very important for workers to observe in order to create a professional workplace. There are four specific areas of business etiquette that provides a basic framework for a successful company.

How you conduct yourself in the business world will have a huge impact on your career. You can’t act the same way with business associates as you do with your friends. Business etiquette allows a basic framework for business people to follow so that a professional environment is maintained.

Business etiquette allows a basic framework for business people to follow so that a professional environment is maintained. It is very important for individuals to understand how to act in the workplace. There are four key areas of business etiquette that will help create a productive and successful business environment:

1. Communication styles
2. Dress and appearance
3. Technology
4. Social situations

Learning Outcomes:

• Highlight the purpose of business etiquette
• List and elaborate upon the four main components of business etiquette
• Understanding subject, greeting, and signature etiquette
• Using CC, BCC, and Reply All
• Text messaging etiquette
• Writing business letters
• Leaving voicemail
• Understanding what to say over the phone

Course Main Topics:

• Definition of Business Etiquette
• Communication in Professional Events
• Initial Introductions
• The Importance of Style in Social Gatherings
• Dining Events
• Corporate Email Etiquette
• Etiquette During Business Phone Calls
• Etiquette in Written Communication
• Appearance is Important
• Multi-Cultural Etiquette

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