Description

Every organization needs to plan how to communicate internally and externally in the event of a crisis. In this course, the instructor walks you through the process of preparing your organization to communicate with employees, customers, suppliers, media, and the public at large. He’ll cover identifying audiences, assembling a crisis response team, crafting an initial statement, and evaluating your response once the crisis has passed.

Learning Objectives:

• Define crisis.
• Explain how to respond quickly and confidently.
• Identify different audiences in crisis.
• Assess technical and physical resources.
• Describe how to establish a chain of command.
• Develop hold statements.
• Identify how to avoid common crisis response mistakes.
• Review your crisis communication response.

 

Course Topics

• Conflict in the Workplace
• Wrong Beliefs
• Escalation Process
• Unethical Behavior
• Personal Implications
• Triggers of Conflicts
• Serious Consequences
• The Right Way to Respond
• Best Strategies & Techniques

 

 

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