Crisis Management Planning

Description

Every organization needs to plan how to communicate internally and externally in the event of a crisis. In this course, the instructor walks you through the process of preparing your organization to communicate with employees, customers, suppliers, media, and the public at large. He’ll cover identifying audiences, assembling a crisis response team, crafting an initial statement, and evaluating your response once the crisis has passed.

Learning Objectives:

  • Define crisis.
  • Explain how to respond quickly and confidently.
  • Identify different audiences in crisis.
  • Assess technical and physical resources.
  • Describe how to establish a chain of command.
  • Develop hold statements.
  • Identify how to avoid common crisis response mistakes.
  • Review your crisis communication response.

 

Course Topics

  • Conflict in the Workplace
  • Wrong Beliefs
  • Escalation Process
  • Unethical Behavior
  • Personal Implications
  • Triggers of Conflicts
  • Serious Consequences
  • The Right Way to Respond
  • Best Strategies & Techniques

 

 


 

SUBSCRIBE FOR UNLIMITED ACCESS TO ALL COURSES

 

For Individuals

For Teams