Emotional Intelligence

Description

Emotional intelligence can help you build effective relationships at work. Explore the four domains of emotional intelligence—self-awareness, self-management, social awareness, and relationship management—as defined by psychologist and author Daniel Goleman.  Learn how to become more mindful of your strengths, limitations, and the values that define them; explore ways to create space between yourself, your thoughts, and your emotions; develop awareness of how people see the world differently based on individual preferences, as well as social and environmental factors; and use awareness of self and others to work toward collaboration, innovation, and mutually beneficial relationships.

 

Learning Objectives:

  • What is emotional intelligence?
  • Watching for triggers and hijacks
  • Disrupting thinking
  • Reclaiming reaction time
  • Shifting perspective
  • Empathizing
  • Listening and communicating
  • Playing to strengths
  • Collecting feedback
  • Aligning intention and impact

 

Course Outline:

  • Defining Emotional Intelligence
  • The Four Domains of Emotional Intelligence
  • Self Awareness
  • Self Management
  • Social Awareness
  • Relationship Management
  • Communication Skills
  • Controlling Emotions
  • Workplace Environment
  • Self Confidence

 


 

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