Teaching Civility in the Workplace



Focusing on eradicating negative behaviors isn’t always enough to create a happy workplace. Employees and managers also need to learn what they should do to make their environment a respectful and pleasant one. In this course, the instructor shares how to create a happier, healthier workplace by teaching civility and setting a good example with your own behavior. Learn about negative behavior as a social phenomenon, what micro-aggressions look like in action, and how to replace negative language with positive words. Plus, get tips for becoming a more active listener, standing up for yourself when you experience micro-aggressions and incivility, and coaching others.

Learning Objectives:

  • Civility vs. incivility
  • Microaggressions and incivility in action
  • How communication works
  • Positive and negative language
  • Building self-awareness
  • The role of the bystander
  • Remaining civil in emails
  • Sustaining a civil work environment
  • Coaching strategies


Course outline:

  • Professional Etiquette
  • Responsibilities and Rights
  • Dealing with Conflict
  • The Objective Approach
  • Effective Communication
  • Negotiation Skills
  • Know What You Want
  • Documenting Things Formally
  • The Policy To be Ruled Out







For Individuals

For Teams