Description

Call Center Training Materials

Description: This workshop is designed to provide participants with the skills and knowledge necessary to work in a call center environment.

The workshop will cover the following topics:

– Basics of customer service

– Managing customer expectations

– Dealing with difficult customers

– Handling customer inquiries

– Using phone system features

– Tips for improving call handling efficiency

– Basic troubleshooting techniques.

At the end of the workshop, participants will be able to:

– Understand the basics of customer service and how to provide excellent customer service

– Handle customer inquiries effectively

– Use phone system features to improve call handling efficiency

– Troubleshoot basic problems that may arise during a call.

Training Materials and eLearning Files:

– Call Center Training Workshop eLearning File

– Call Center Training Workshop PowerPoint Presentation

– Call Center Training Workshop Participant Manual.

Duration: 1 day

Delivery Method: Instructor-led training, eLearning, or blended learning

Who Should Attend?

Employees who work in call centers or anyone who wants to learn more about working in a call center environment.

Prerequisites:

There are no prerequisites for this workshop.

Download Everything Instantly

• Select your training material package
• Add to cart and pay using any major debit or credit card, or Paypal;
• You will be taken to a download page to get your purchase immediately.
• You will also receive download links by e-mail Unzip the file/s and save all of your papers as MS office format.

What does a typical package include:

• Video Clips and/or SCORM files
• MS Word Manual
• PDF Manual
• Powerpoint Slides
• Additional Resources (e.g. Quizzes, Worksheets…etc)

DOWNLOAD SAMPLES

Each of our titles include unlimited reprinting rights, unlimited number of users, unlimited number of installations and unlimited rights to edit and customize the content.