How I Deal with a Difficult Customer
$299.00
Limited Time Offer
Description
How I Deal with a Difficult Customer Workshop Materials and eLearning Content Bundle for Trainers
This workshop materials and eLearning content bundle includes everything you need to train your team on how to deal with a difficult customer. The bundle includes:
– A step-by-step training guide with detailed instructions on how to conduct the workshop
– PowerPoint slides for leading the workshop
– An animated eLearning course on the same topic
The training guide covers the following topics:
– Understanding what a difficult customer is
– Identifying the signs of a difficult customer
– Dealing with common difficult customer behaviours
– Responding effectively to difficult customers
– Managing your own emotions when dealing with a difficult customer
– Tips and strategies for diffusing difficult situations
– Real life examples of dealing with a difficult customer
Each of our titles include unlimited reprinting rights, unlimited number of users, unlimited number of installations and unlimited rights to edit and customize the content.
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